This is a good Q&A post with Brian Jacobs of Emergence Capital.  Here’s a couple really compelling quotes on the difference between being a product company vs. a service company:

"A product business is transactional. You sell something, you get the money, and the relationship is over. A service business is about serving 24×7."

and

"You have to secure the renewal"

I had a great couple days in San Francisco at both the SaaS Summit and the Pacific Crest Securities On-demand Summit.  I’ll share some thought and feedback as a consolidate my notes and digest a bit.