Having the courage to try

What do you do when a problem arises or a situation occurs that needs immediate action even though that action may not be completely thought through and the problem/situation may be less than defined?  Do you have the courage to try or do you wait for others to try and comfortably critique once you have seen the outcome?

Make a point to have the courage to try and own the result.  If you are one of those who rests comfortably on the sidelines while others try, you are only showing your cowardice and wasting your creativity. 

This hits at one of my management philosophies about not stating a problem without a suggested solution AND being prepared to own it…otherwise, don't bring it up.

Something to think about….

I promise to return more actively to blogging.  Been way busy and the sun is finally out in Seattle making 140 character updates via Twitter preferred.  You can follow me there @ReplyToAll.

What really matters

I started writing this yesterday after a bit of a blogging hiatus but put it down in an effort to take my own advice.  It's Monday here in Seattle and we are wrapping up another 50ish degree, cloudy day…and longing for a bit of Summer to finally come to the Northwest.  My thoughts from yesterday…

As a dreary and cloudy Father's Day comes to close here in Seattle, I am reflecting on what really matters most to me in my life…and they aren't "things."  I never understood what it meant when friends said their children mattered more than anything else to them…until I had children of my own.  I think what matters most are your your health, your family, and your friends.  Everything else is so less important – your title, your wealth, your on-line connections, etc.

So whether you are a Father or not, take a moment to think about what really matters in the big picture of life and tell your parents, spouse, partner, and/or children you love them.

Heading to the Personal Democracy Forum in NYC this week

PersonalDemocracyForumlogo

I am headed to New York this week to attend the Personal Democracy Forum.  Why?  Because, as the tag line says, technology is changing politics and what we are doing at Gist is very relevant to this. 

We have been having discussions with folks from left, right, and everywhere in between about their need to quickly collect, consume, and act on information.  Whether you are working on a campaign and want to get a complete view of your candidate and the opposition, advocating a certain issue or cause, or working to raise the money needed to power a campaign, Gist constantly works to bring the latest traditional and non-traditional news together in one place about the people that matter most to you.

The rise of the on-line influencer (someone who is an empowered individual with a following of readers) and the increased speed of communication have given rise to the need for a whole new approach and tool set to connecting with people and, more importantly, connecting them to each other.  Glenn Reynolds wrote a fabulous book some time ago called An Army of Davids which takes up this topic and details the power the Internet gives us all as individuals to connect, organize, and drive our democracy among other things.  All very cool stuff.

Looking forward to sharing my thoughts after the event wraps…

My presentation on using social media to find and close business

I had a really nice trip to Minneapolis this week (minus the rain) and wanted to share the presentation I jointly gave at the Inside Sales Professionals summit along with Matt Heinz of Heinz Marketing.  Matt is a friend and sales/marketing expert that runs a consulting firm here in Seattle.  Here are the slides and let me know if you have any questions or feedback on them:

Headed to the Inside Sales Leadership Summit in Minneapolis

AA ISP logo

I am on my way to Minneapolis where I will be giving a presentation around the bottom line results that can be derived from using social media in the sales process.  I'll be co-presenting with Matt Heinz of Heinz Marketing and am looking forward to showing off how to use Gist as a sales tool at the event. 

If you are going or are in Minneapolis and want to connect, let me know robertcpease at gmail dot com.

I'll post summary thoughts and key takeaways as well.

Re: Want mentorship and investment for your startup?

Andy Sack asked for help spreading the word about TechStars here in Seattle so I thought I'd post his request here.  Andy is leading the charge on the first season of TechStars locally, is the ring leader behind Seattle Open Coffee, and is a great guy.

If you are itching to start a tech company in Seattle, definitely apply to TechStars….

From Andy:

TechStars is a mentorship-driven seed stage investment
program.  It is now accepting applications 
for the inaugural
2010 Seattle class.  Applications are due by June 1, 2010 and the
program kicks-off on August 16, 2010.  The Seattle program is funded by
every major venture capital firm in Seattle.  We are reaching 
out to every
organization in Seattle that works with entrepreneurs to help spread
the 
word about
the program.  There is more information about TechStars online, 
www.techstars.org.  Any help you can provide in
promoting the program or encouraging exciting young companies and
engineers to apply is greatly appreciated.

Startup metrics and other nuggets of wisdom from Steve Blank

I have professed my admiration for Steve Blank numerous times on this blog and continue to give a copy of The Four Steps to the Epiphany to everyone who joins my team as well as make use of many pieces of his customer development methodology.  

Video embed doesn't seem to work so here is the link to it.

This is a great video of Steve's presentation at the recent Startup Lessons Learned Conference in San Francisco.  It is about 40 minutes of your time but is a nicely done breakout of the differences among a startup, a venture-backed startup, and a large company including they measures of success and right people at various stages.
Lots of good nuggets in here but really liked the description of startup metrics:

  1. Customer acquisition cost
  2. Viral coefficient
  3. Customer lifetime value
  4. Average selling price/order size
  5. Monthly burn rate

The discussion around GM's history is also well done painting a picture between entrepreneurs and operating management.  Here are the slides as well:

Lasting impressions from TEDx Seattle

TEDxSeattle_logo

I was fortunate to have the opportunity to attend TEDx Seattle yesterday.  If you are not familiar with TED and its purpose, I highly recommend you check it out and watch some of the previous presentations.  They promote "Riveting talks by remarkable people, free to the world."  The "TEDx" events are local, independently produced events that follow the format and flow of the main event held annually which is definitely on my list to attend at some point.

Essentially, TED is about spreading ideas and providing a forum for sharing information and broadening perspective.  

There were lots of great speakers and thought provoking presentations yesterday.  I kept my computer closed and phone off during all the sessions choosing to go old school and actually write down a few notes during the presentations.  Here are a few of the things that made the most impact on me:

  • Storytelling is an essential part of communicating and sharing diverse experiences.
  • Mobile technologies are about more than making us more productive, they can directly impact the health, agriculture, and economic development of nations (I have previously written on this here and here).
  • Mobile technologies can both improve the delivery of health care in developing countries as well as serve as data collection devices in and of themselves (for vital signs, etc.) creating the ability to capture, transmit, and compare data over time and among populations.  This helps bridge the gap in countries where there is one doctor for every x thousands or tens of thousands of people.
  • The transparency provided by social technologies brings up questions like if we know everything about everybody, will we even care any more or what is the true impact of having everything we have ever done documented to be used by us or against us?
  • Something as simple as access to a savings account can make a huge impact on helping people escape poverty.  Less than half of the people in the world have a bank account.
  • Our interconnected and information rich world has created "information poverty" for those without the means to access it.

One of the more meaningful sessions (to me) was Eugene Cho's presentation about One Day's Wages.  Truly inspirational and something I plan on learning more about.

Also, be sure to read Todd Bishop's nicely written summary of the day and you can get a feel for it 140 characters at a time via the Twitter chatter here.   

I believe it is important
to hear speakers present on things outside of your daily tasks, lives,
and subject matter expertise.  I use to be better at finding the time
and venues to learn about new things and have made a commitment to
better prioritize this in my life.

My presentation to the TAG Enterprise 2.0 Society this week in Atlanta

I had a nice visit to Atlanta where I had the opportunity to make a presentation to the Enterprise 2.0 Society of the Technology Association of Georgia (TAG).  It was a great group and I am impressed with how TAG, Georgia Tech, and the ATDC continue to drive innovation.  The Centergy facility in downtown Atlanta is especially impressive.

The focus of my discussion was on using social media in the sales process and specific measurable results that can be realized from using these tools.  Slides below but my main points were:

  1. IT “Personalization” is blurring the professional/personal divide
  2. Social media efforts must move beyond listening to effective engagement to see the greatest benefit
  3. Social media can drive revenue but sales is still a process
  4. Inboxes proliferate and are becoming more social
  5. Available information is overwhelming and effective filtering is essential

Three years

Today marks the third anniversary of this blog.  Thank you to all who routinely read what I share as well as to those who drop by every once in a while and hopefully get some value out of my ramblings. 

I have made 660 posts over the past three years, met some new people, and created a nice bit of content about life, marketing, startups, and the occasional but very popular recipe (who knew?) along the way.  

I blog to understand, share, and communicate.  It has been one of the more rewarding things I have ever done and look forward to continuing it for many, many years.