4 Reasons Why the New Workstyle is Mobile

I just posted this on the Gist blog and thought I'd share here as well:

We put forth the concept of the New Workstyle at the beginning of the year and theten characteristics we described created quite a bit of debate and discussion.  We fundamentally believe that the way we work is transforming and that high performance organizations will embrace these changes to further empower employees, realize the benefits of new innovation, and outpace their competition.

The first characteristic we included was being “mobile” and that this meant “always on and aware.”  This does not mean being a workaholic and failing at balance in your life as some of the comments reflected.  It’s quite the contrary actually.  Being mobile and being enabled with tools to share, communicate, and collaborate regardless of location unlocks new approaches to work and life.

We see four things driving this mobile workstyle:

1.  App marketplaces – where people can search, download, and run applications on their own without the need for IT support or training.  The applications available span work related tasks like time reporting, sales pipelines, and project management to non-work ones like games and photo sharing.  The line between these two categories continues to blur as apps thought of for fun translate into new and innovative ways to market, sell and support.  Most importantly, the technical aptitude of anyone who uses a smartphone and makes app choices goes up with each new app and each new experience.

2.  ”Screening” – interacting with information through various devices be that a phone, tablet, or laptop connected to a wireless network and accessing a multitude of cloud-based applications and content regardless of location or device. You can easily create a document with Google Apps on one device, share it with others, and then access and edit it on any device connected to the Internet all with proper versioning and access controls built in.

3.  Multiple communication channels – seamlessly switching between an email, a phone call, a text message, and a Facebook wall post creates a new dynamic in communication and the ability to share and reach people in your network.  The choice between both synchronous and asynchronous channels depending on the need and urgency opens up a new and more efficient approach to communication.

4.  A true on/off switch – while it may seem counter-intuitive and requires an explicit choice on the part of the individual, being mobile and fully enabled creates more freedom to work when and where you need to most.  News, information, updates, and content are always there and available so having the discipline to structure when and how you use them is essential.

What do you think?  Are there other drivers of the mobile workstyle?  How has your work evolved as you have become more mobile?

[Cross posted from the Gist blog]

Why don’t app marketplaces allow vendor responses to the reviews?

This seems so simple yet I have not seen it after launching products on the Google Apps Marketplace, Chrome Web Store, iTunes App Store, Android Market, and BlackBerry App World over the past couple years.

Travel review site TripAdvisor does a nice job of allowing the property to comment back when a review is given (positive or negative) with additional details, an explanation, or just an update that an issue was resolved.

There is no such capability in these app marketplaces and it would be a really nice both for marketing efforts and, more importantly, customer support.  In fact, in several cases we've commented back to a review by creating a review.  This is all very clumsy and doesn't really solve the problem.

Anybody working on this or adding this capability soon?  If you have an app marketplace, you should be. 

Gist Acquired by Research In Motion (RIM)

  RIM_black
I am very pleased to share that Gist, where I have been working for the past 2+ years, has been acquired by Research In Motion – the folks who make the BlackBerry.

Here is the Gist blog post about it and here is the post on the Inside BlackBerry blog.

This is a great outcome for everyone and we are all very excited about joining RIM and charting out a path forward.  I have spent many years working in the space where messaging meets people meets the enterprise and am very excited about what lies ahead.

I still remember my first BlackBerry device. Anybody remember this beauty – the 950?

BlackBerry950
It was the one about the size of a fist that looked more like a pager than the smartphones of today.  Here is a great historical view of the evolution of their device dating back a whopping 10 years.

Thanks to all who have helped and supported me over the past couple years!

The mobile device is changing the world

The impact of communications on societies and as a a driver of economic development is something that intrigues me as evidenced by previous posts around effective teledensity and whether the cell phone can really change the world.

I picked up the video below of Mark Pesce from Burton Group analyst Mike Gotta whose blog I have enjoyed reading for many years and recently had the opportunity to speak with about what we are doing at Gist.  He is as smart guy and has another video of Mark on his post "Hyperconnectivity:  The Power of Sharing."

Big brain stuff to ease you into the holiday weekend.  Enjoy!

 
http://blip.tv/play/Ab_7YoSCDA

Can the cell phone change the world?

I wrote some time ago about effective teledensity and why you should care about it.  I continue to be intrigued about the impact connectivity and communication can have on economic development and wanted to share this article from Popular Science entitled "Will Cellphones Save the World?"

"Within a year and a half, half the world will use cellphones, predict analysts, and with the bulk of new users emerging from developing nations, the question of what phones can do for their owners has never before had such potentially world-changing answers."

Mobile devices will gain more and more computing power and more communication capabilities as the technology evolves and its pretty cool to think that this could not only improve people's lives but level the playing field a bit more between developed and developing countries.

Out of the ashes Iridium soars towards an IPO

Wow.  Everything old is new again, just this time with maybe a valid business model?  This story from Barron’s highlights how Iridium is planning an IPO in 2009.  This is after Billions of dollars of investment (mostly from Motorola), being picked up for $25MM, and actually understanding the target market was being eroded by terrestrial cellular coverage.  Oh..and that little bit about the phone being the size of a shoe box and not working indoors certainly didn’t help.  For full disclosure, I worked on a handful of market studies for the then "hot" mobile satellite communications market in 97/98 while at Arthur Andersen and, although our forecast was also on the rosy side, we identified cellular erosion as a key threat and dispelled the myth of the village phone in our results.  That is where I learned about teledensity.

"…the original Iridium business plan – to be a cellular replacement for consumers – was “a misguided proposition that Motorola created.”

Ouch.  Although the plan to supply this to "business customers" sounds eerily familiar, at least there appears to be some focus on defined use cases in maritime, trucking, oil and gas, etc.  And of course the Billions of dollars in investment capital has long since been written off so the hurdle is much lower at this point.  I look forward to watching the progress.

Another reason not to be the first to buy

Or camp out overnight…

Troubling news today for all those iPhone early adopters (suckers?) who shelled out $599 for the nifty new device a scant 2 months ago (June 29) – you can now get it for $399.  Holiday sales promotion or response to slower than anticipated market adoption?  Regardless, Apple shares fell 5% in a universally ugly day in the markets (and are staying down in after hours trading).  This story from Bloomberg digs a bit deeper into the details.

I tinkered with one the other day in the Apple store and it is definitely "cool" but I’m not quite sold and have huge baggage from a previous AT&T wireless relationship… 

Updated:  Looks like Stevie Jobs is giving you "early adopters" a hundo for your enthusiastic early support.  Suppose that eases the pain a bit, but I agree with Andy on his point about embarrassing your fans.  Even Fred Wilson is bumming on Apple.

Crisis management via Blackberry

As August is high holiday time in Europe and also a time for vacations on Wall Street, the recent gyrations in the global financial markets have occurred when many of those that play the game were soaking up the sun in their favorite beach getaway.  This story from the Financial Times talks about a few folks who used their Blackberry’s as their "financial lifeline" as events unfolded and credit them with not having to cut their holidays short to rush back to the office.

Obviously emotions are running high and the stakes are huge so one can only guess at the contents of these discussions.  The ability to quickly message back and forth creates a nice record as each of these emails gets neatly stored into a firm’s email archive (at least in the US in compliance with SEC 17a-4).  One can only imagine what will be uncovered as the litigation heats up and e-discovery requests come rolling in.  Maybe not a wise idea to send emails after a few margaritas?