Dashboards, business intelligence, and KPIs are some of the ways that companies achieve the goal of process visibility…or at least that is the way it is suppose to be. 

There is no shortage of tools that allow you to see what happened historically from built in reports to custom business intelligence applications.  The fundamental problem is this:  just knowing how many purchase orders, invoices, or order inquiries you sent does not mean you have visibility to the whole business process. 

The real questions are – Did they get there?  Are they being processed?  Are they in the right format?  Did I get back what I was suppose to? and many, many more.

At Hubspan our business is not business intelligence but we are in a unique position to show companies what didn’t happen.  We can do this because we can see both sides of the transaction – both sender and receiver.  We can not only see both sides but can make sure that what is sent is also received the way both sides want it to be. 

If you don’t have this view to both ends of a message then you don’t have true process visibility.