It is a bit too easy to complain about air travel and the circus that goes along with it so I thought I would do something to try to improve the overall process – a reading recommendation.  If you work for TSA or are responsible for managing the security process at any airport, please read "The Goal" by Eliyahu M. Goldratt.  This book does a great job of explaining operations through a narrative and I read it in b-school many years ago.

Those of us that travel for a living can easily spot the "Herbie" in the process and would it be too much to ask for a place for me to reassemble my clothing after running the gauntlet?  Watch what people do before, during, and AFTER security screening…and at least give me a place to put my shoes back on.