Wha?!? Insider trading still happens?

BudfoxCouple of stories have come up here recently about insider trading from an investment banker at CSFB to two sets of dynamic duo husband and wife teams – one at Morgan Stanley and the other in Hong Kong.

So, after Sarbanes-Oxley was suppose to make it all better while heaping loads of compliance costs on companies.  After the major Wall Street firms ponied up $1.4 billion to settle conflict of interest charges.  After new procedures, technologies, and staff were added to increase compliance and oversight.

Some guy at a bulge bracket firm on the deal team can make undetected phone calls to a residence and mobile phone in Pakistan from his office phone and a compliance officer at Morgan Stanley can be in on a separate scheme.

Fabulous. 

Good thing they are saving all those emails for years and have armies of people deployed to run NASD 3010 mandated 5% samples on email correspondence because that seems to really be helping.

SpitzerMaybe it is a good thing that folks are getting caught albeit after the fact.  The SEC seems to be able to identify suspicious options trading volume or that an $8MM pay day is a bit out of the norm.

At least Spitzer got elected Governor and we get to see a sequel to Wall Street.

HP’s accidental earnings release…by email

Of all companies, you’d think HP would have some sort of control over this type of thing by now.  Although an itchy trigger finger sent HP earnings guidance out early, it was good enough news to pop the stock 3%.  According to the Financial Times, an employee accidentally leaked financial information "through an internal e-mail sent on Monday evening to a single outside party."

Two key takeaways:
1.  This is another example of a non-malicious action leading to an embarrassing corporate moment
2.  There are apparently no controls in place to stop what would have been easily identified by context alone and intercepted for return to the sender for confirmation

Free market research on information and communication technology users – new study from Pew

Lots of posts good and bad about the Pew Internet & American Life Project survey – A Typology of Information and Communication Technology Users here, here, here, here, and here.

As with all market research, the results must be viewed critically and extrapolations based on some 4,000 people can be perilous. 

That said, download it and read it. 

I look at this as a freebie market study that sheds some light into behaviors and segments of our on-line society.  I spend lots of cycles on market segmentation and believe behavioral attributes are extremely important – more than industry, geography, SIC code, etc. in many cases.

Find out which group you fit into by taking their survey.  I took it twice and had two results:  Lackluster Veteran and Connected But Hassled.  Maybe I need a few more cups of coffee to improve my mood.

I dug into the numbers a bit to try in attempt to size the segments further making a few assumptions along the way.  My data is from the US Census.

Total US Population (2005):   299,398,484

Under 18 years old (24.8%):  74,250,824

Over 65 years old (12.4%):    37,125,412

Market size (US pop – Under 18 – Over 65) = 188,022,248

So, let’s assume this is the number from which to size the segments.  Here’s a quick chart laying them out:

Pew_2










My takeaways:

We’re talking about a Web 2.0-centric segment size of about 15MM users – not a huge amount given the sheer numbers and variants of companies out there attacking the same people.  These folks are described as tire kickers (my description) and "likely to test drive" or even "invent" new things.  A tough crowd to lock-in as users unless you are constantly pushing out new features and gadgets.

There is a combined segment size of about 50MM folks (Lackluster Veterans, Productivity Enhancers, & Connected But Hassled) that use technology for productivity and exhibit tendencies to adopt new ones even if they are forced on them through the workplace – a more practical/pragmatic group.

There is a sizable segment that is more interested in mobile of about 32MM (Connectors & Mobile Centrics).  Most interesting there is the roughly 13MM "mostly female group of thirtysomethings…heavily reliant on the cell phone."  Be sure to factor that into your marketing plan.

The Inexperienced Experimenters, coming in around 15MM, have a willingness to try new things and could be converted with some marketing effort.

The remaining 77MM or 41% are either satisfied with what they have and not looking for anything new, indifferent to new things, or not connected at all.


Quick thoughts based on a cursory analysis…

Everybody speeds

But that doesn’t make it right or so the saying goes.  I had a recent conversation with the head of Info Security for a big energy company.  We were discussing messaging and how he spends a great deal of his time reacting to things that have happened – a mis-directed email, release of sensitive information, etc. rather than being able to get out ahead of the incidents.

He summed up his frustration with this statement – how are you going to get all users to follow the rules and adhere to the "speed limit" when in many cases it may not even be posted.  This is a reference to the challenges with not only describing unauthorized usage, but authorized. 

It also speaks directly to the nature of enterprise email and how all users push the limits to get their jobs done – including, as he admitted, himself.

So, what do you do to build awareness without bringing traffic to a halt?  My belief is that you can’t force everyone to "go the speed limit" but you can create increased awareness and reduce "speeding" with the right balance of enforcement and accountability.  Why else would municipalities invest in those unmanned radar speed signs?

Speedsign_2


It provides personal feedback (your speed) that you can then act on (slow down) or ignore (continue or speed up) without immediate 3rd party enforcement (a police officer). 

Awareness goes up and speeds go down. 

This is the main thinking behind SenderConfirm and our belief that regaining control over email is not about catching people doing things wrong, but putting the right amount of technology in place to remind folks when they may need to re-think that email they just sent.

Balancing risk in decision making

Some time ago, I read former Treasury Secretary Robert Rubin‘s book In an Uncertain World: Tough Choices from Wall Street to Washington and one of my key takeaways was his framework for balancing risk in decision making. 

The book is about a third economics text book, a third memoir, and a third commentary but I managed to power through it on a few trans-continental flights.  It is certainly worth a read and he is a very bright guy – both in his command of markets as well as his approach to leadership.  He is part of the "now that I am running Goldman Sachs, I need more challenges so let me be Secretary of Treasury" gang like current Treasury Secretary Hank Paulson

You should pick it up yourself, but here is the short version:

  • In decision making, you must balance rewards, risks, and probabilities
  • It is important to determine at what point additional risk no longer carries potential rewards that exceed potential losses given the respective probabilities of the good and bad outcomes

He then goes on to describe how all of this can be laid out on an expected values table – have fun with that…

He also covers the "risk of remote contingencies" and how this remote risk can prove devastating and is almost always underestimated.  As he points out, you don’t want to be in a position where remote risk can hurt you beyond a certain point or not understand "how much loss can be tolerated."

Business decisions include elements of risk and reward that must be balanced.  Whether or not to pursue a given market, build a certain feature, or invest in a specific opportunity all involve taking a risk that you are correct based many times on imperfect information. 

The point to not lose sight of here is the risk of remote contingencies – what happens if the deal you are chasing doesn’t close or the market you are targeting does not materialize?  Have you surpassed the point where the additional risk you are taking does not justify the potential loss that may occur?  What are the "remote contingencies" that you are not focusing on?   

Common Sense

No this is not a post on Thomas Paine’s masterpiece from the Revolutionary War, but commentary on one of the responses to my comment yesterday on the Fortune mag blog The Browser.  I offered up my opinion (in a mildly sarcastic way) that we need a Miranda Warning for email and another commenter pointed out that we have something for this already – common sense.

I couldn’t agree more…people just fail to use it.

What makes a city good for venture investment?

John Cook, the Seattle P-I venture reporter, posted a good summary from the keynote of the WSA Investment Forum by Larry Orr of Trinity Ventures entitled Top ten reasons to invest in Seattle.  Follow the link to get the list.

As a relative newcomer to Seattle, I am still learning about the venture infrastructure here but certainly have been impressed with both the community that exists as well as the opportunities for would-be entrepreneurs.  There are lots of great organizations like the Northwest Enterpreneur Network, MIT Enterprise Forum of the Northwest, and WSA.  Also, quite a few Seattle-area venture firms like Polaris Ventures & Northwest Venture Associates (investors in MessageGate) as well as Ignition Partners, Madrona, and OVP to name a few.  Even the Open Coffee Club I posted about is a forum for creating relationships and nurturing ideas among smart people.

Lots of regions want to be "like Silicon Valley" which is a bit of a fruitless pursuit.  The Bay Area is truly unique in its history and character but there are other cities/regions including Seattle that have created their own identity as it relates to nurturing start-ups and innovation.  VCs play a leading role in attracting talent and developing the support infrastructure for start-ups in their region.  Brad Feld of Foundry/Mobius is an example of a guy leading the charge to promote his region with initiatives like Colorado Startups, TechStars, & the Entrepreneur’s Foundation of ColoradoJason Caplain in the Raleigh/Durham area is another.

You don’t have to be in the Bay Area, Seattle, RTP, or Boulder to launch a company – although it certainly helps and here’s why:

1.  The family tree

This is the generational development of entrepreneurs, their "offspring", and having all the supporting services (lawyers, auditors, etc.) up the learning curve on how to fund, grow, and exit.  Seattle has/had Microsoft, Amazon, Real Networks, and McCaw to name a few.  These companies paved the way and have created enterpreneurial "offspring" that both fund and found companies.

2.  Smart people

Having a local research, defense, or university presence brings bright people to the area and through programmatic research spawns innovation and breakthrough.  Also having companies locally that recruit globally to find great people feeds the population and creates a dynamic population with more folks arriving every day.

3.  Access to capital

We’re not talking about bank loans here, but risk capital.  Having the available capital to fund ideas and businesses is essential from local angel investors willing to take a very early stage bet to venture capital firms inclined to provide capital over multiple rounds.

4.  Optimism

This is a bit more subjective but it is about the culture and mindset of the population.  One thing you must have to start a company is optimism and a belief that you can be successful.  Having had people around you be successful fuels this (see point #1)

There are probably many more things to add to this list, but I believe these are key.  I moved here from Atlanta and although all of these things exist there, the "family tree" doesn’t have as many branches as Seattle and certainly no where near the development as the Bay Area.

Eliminating email risk with self-review

I have covered the people-side of the email risk equation in posts about a Miranda Warning for Email and a recent Seattle Times article about thinking before you send. Even today via Fortune there is a story on how E-mail may be hazardous to your career.

To illustrate what I mean by self-review, I am attaching what our SenderConfirm product provides the sender of an email when a policy is triggered. It functions like spell-check – if an email triggers on a pre-defined set of rules, the message is held and the sender engaged to help clarify.

Senderconfirm_example






Call it a moment of reflection.

Yes, this is a pretty shameless plug for a MessageGate product, but it was designed based on what the market told us and the workplace realities of email dependence.

There is no one technology solution that will magically change end-user habits overnight, but an approach like SenderConfirm gets at the root cause of the problem (people’s actions) and incorporates business realities like the lack of interest in setting up an invasive/expensive monitoring infrastructure and/or disrupting the flow of email traffic.

Trust the employee to do the right thing. One thing we have seen over and over is that 99%+ of “breaches” are not the result of malicious intent…just people trying to get their jobs done and not focusing on usage rules or information safeguard policies.

Cell phone usage drops in favor of cheaper text and email

Interesting article from the Daily Mail in the UK (via the Drudge Report) citing a reduction in cell phone usage in favor of cheaper and silent text and email.

JD Power conducted a survey of more than 2,000 people – both contract and pre-pay customers and found the following nuggets:

Average number of calls has fallen 28.5% and 23% for pre-pay and contract customers, respectively, from last year.

Average number of texts rose from 32 a week to 46.

Not sure if agree with the notion that the decline in use is due to a phone no longer being seen as a “status symbol” but I certainly do agree that text and email are growing both based on the capabilities of the mobile devices available now and the fact that it is a less costly way to communicate than burning your voice minutes.

Coffee is for closers

This came up this morning here over coffee and if you have seen Glengarry Glen Ross you know why.  This is a great clip of a "sales motivation speech" although I wouldn’t quite call it supportive.

Baldwin’s character touches on lots of issues that sales and marketing deal with albeit in a less than polite way from leads to a laser-like focus on closing.  Although the delivery is a bit abrupt to say the least, the message here is on target – activity is not accomplishment and you must focus on closing business to build a company.  Plus, this gave me a reason to upload this clip…

ABC – Always Be Closing…